Revised 1/7/20

 

Some of our customers are enjoying the benefits of the “Green” termite protection system of Sentricon, which includes the “Always Active” technology. Before 2012, our green stations were filled with wood which would attract any termites that were present. If we found termites feeding on the wood in the stations, we would feed the termites with Recruit IV termite bait. The termites would then become infected by the termite bait and take that infection back to eliminate the entire colony. But with the new system, every single Sentricon station is already filled with Recruit HD bait, killing termites all day and all night, and keeping the structure protected from termites.

 

When we visit the customer’s home or business to conduct the Sentricon Semi-Annual Check, we first open each station around the structure for inspection. If a station cannot be located, we will add another station to replace the lost or hidden station. When we open a station, we check to see if there are termites present, eating the Recruit HD termite bait, or if it is obvious that these pests have already eaten on that station. If necessary, we add more Recruit HD termite bait to stations that may be running low.

 

On the anniversary of the Sentricon installation, in addition to semi-annual check of stations as discussed above, we also inspect the crawlspace for mudtubes and termite activity, as well as provide any spot-treatment if required. We also inspect for visible signs of termites, termite damage, high moisture levels, plumbing leaks and the overall condition of the structure.

 

The Sentricon system is designed to intercept termites and eliminate colonies. We typically perform our Sentricon station checks without setting up an appointment, which works for the majority of our customers.

 

 

6 STEPS OF SERVICE

 

Following the 6 Steps of Service:

• Meet the homeowner or tenant and listen to any concerns.

• Inform the customer of your general inspection and station check.

• Let them know what you expect to be inspecting for and what the scope of services moving forward will include.

• Explain what they can expect from the inspection.

 

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SERVICE INSTRUCTIONS

 

Approved Product List:

• Treatment Materials: NONE

 

Check the Stations:

• Using the Termidor “locator,” find all active stations.

• Stations should also be easily found using a long screwdriver.

• Start the station check at the right front corner of the house (station #1).

• Verify station location with current graph.

• Normally, stations are be placed 10-12 feet apart in accordance with label specifications.

• If stations cannot be located, do NOT reschedule the visit – install new stations as required.

• New stations should always be placed outside the dripline and away from downspouts and other drainage areas.

• New stations should be placed at the edge of the mulch unless greater than 8 feet from the structure (at least 1-3 feet outside the drip line).

• Using PestPac Mobile, scan all station lids.

• Pull the Recruit HD insert to check for current or past activity.

• Clean the Sentricon station if required with station cleaning tool (if required).

• Using PestPac Mobile, scan the Recruit HD insert.

• Replace the Recruit HD insert if required (3/4 of insert missing, etc.).

• Using PestPac Mobile, scan the station lid.

• Use the “pogo” or gas-powered auger to plant new stations if required during the semi-annual check.

• Using PestPac Mobile, scan the station lid and Recruit HD insert of all new stations.

• Update current graph or draw new graph if required.

• Add Tech notes to Service Ticket if station layout is revised or updated (replaced or added stations, etc.).

 

Other Notes:

• Prior to conducting any inspection or treatment, ensure all equipment and materials are available for job completion.

• Be sure to wash hands before handling Recruit HD bait.

• On the annual anniversary of the install, inspect the crawlspace for mudtubes and termite activity – treat as required.

• While providing treatment, examine for other pests living outside to recommend other A-1 services.

 

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6 STEPS OF SERVICE (continued)

 

Continuing to follow the 6 Steps of Service:

• Let the customer know what was found and what was done. If the customer is not available, leave a “Door Hanger” with written notes specifying what was found, what was done, and any recommendations deemed necessary.

• Inform the customer what to expect over the next few days, weeks, months, etc. Set clear expectations for upcoming visits.

• Ask the customer: “Do you have any other Pest Control needs I can take care of today?”

• If the customer does NOT already have a Home Shield service, ask them, “May I tell you about our routine service for continuous pest protection for your family?”

• Ask the customer, “If you feel that I provided you with good service today, I’d like to invite you to give us a positive online review – we’ll make it very easy for you.”

 

 

WARRANTY – 1 Year (renewable annually)

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