Revised 2/6/20

 

More than 365,000 homes in the U.S. are involved in a fire each year. However, more than 600,000 homes suffer termite damage totaling over $2 billion annually. This is more than the damage caused by all fires, storms and earthquakes combined. Insurance can help recover losses from fires, floods and earthquakes, but it is almost impossible to get insurance against termites.

 

Termites occur in virtually every state of the U.S. except Alaska. Subterranean termites are responsible for most of the termite damage to wood structures in North Carolina. The presence or the abundance of termites (termite pressure) is determined by their environmental requirements, such as temperature, humidity, soil moisture and availability of food sources. But damage caused by termite activity can be controlled with preventative measures.

 

Sentricon is a “Green” termite elimination system, which means no chemicals. It’s 100% “Green” and termites prefer it over any amount of wood that a structure would contain. In fact, going this route is like getting a hug from Mother Nature. In addition, Sentricon is guaranteed for as long as there are stations in the ground on the property, and as long as the service is renewed annually. The renewal fee of like an insurance plan – as long as you keep them in the ground, you’re covered.

 

The Sentricon system is designed to intercept termites and eliminate colonies. Sentricon’s new Recruit HD bait is called “Always Active” because it truly is. This factor makes a dramatic impact on the effectiveness of termite protection for the customer.

 

 

6 STEPS OF SERVICE

 

Following the 6 Steps of Service:

• Meet the homeowner or tenant and listen to any concerns.

• Inform the customer of your general inspection and station check.

• Let them know what you expect to be inspecting for and what the scope of services moving forward will include.

• Explain what they can expect from the inspection.

 

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SERVICE INSTRUCTIONS

 

Inspection:

• Inspect the entire inside, looking for harborage areas and termite access points.

• Inspect any areas that could provide conducive conditions to termite activity.

• Inspect all areas of the structure, including attics, crawlspaces, exterior foundations, basements, etc.

  • Measure for linear footage.

    • Refer to the Treatment Graph (if available).

  • Draw the graph (if required).

    • Show utility penetrations (plumbing, electrical, etc.).

    • Show conducive conditions (be specific).

    • Show possible hidden damage.

    • Show potential problems close to structure (deck, shrubs, etc.).

    • Show cracks and expansion joints.

    • Show termite activity and/or damage for possible “spot treatment.”

    • Make notation as to dogs, gate, etc.

    • Make notation as to where treatment was NOT made and reason why.

 

*NOTE:

If the customer requests that a deviation from State and/or label requirements for termite treatment standards be accomplished, a “North Carolina Official Waiver of Minimum Requirements for the Control of Subterranean Termites in Existing Structures” is required to be completed with a signature from the customer.

  

Approved Product List:

• Treatment Materials: Sentricon Stations; Sentricon AG (Above Ground) Stations (if required)

 

Initial Treatment Steps:

• Ensure all equipment & materials are available for job completion.

  • “Pogo” soil plugger for Sentricon installation (gas-powered auger or battery-powered drill used as a back-up).

  • PestPac Mobile for Sentricon bar code scanning.

  • Moisture Meter.

  • Sentricon stations and Always Active Recruit HD bait.

  • Termidor for spot treatment (8 oz./ 10 gal. of finished solution).

  • Personal Protective Equipment (PPE) – coveralls, gloves, safety glasses, respirator, etc.

• Follow Termidor label for proper spot-treatment areas and application methods.

 

Outside Treatment:

• Using the gas-powered auger, pogo or battery-powered drill, drill soil for station placement (see “Other Notes:” below for placement guidelines).

• Insert Sentricon stations.

• Fill stations with Always Active Recruit HD bait tubes.

• Using PestPac Mobile, scan Recruit HD bait tubes.

• Using PestPac Mobile, scan Sentricon station lids.

• Install station lids as required.

• Draw a graph of the structure (drawn to scale) and show station placement.

 

Other Notes:

• Prior to conducting any inspection or treatment, ensure all equipment and materials are available for job completion.

• Be sure to wash hands before handling Recruit HD bait.

• Start the station numbering at the right front corner of the house.

• Normally, stations should be placed 10-12 feet apart in accordance with label specifications.

• Stations should always be placed outside the dripline and away from downspouts and other drainage areas.

• Stations can be placed up to 8 feet from the structure (at least 1-3 feet outside the drip line).

• Stations should be placed around patios, porches and decks if access is not available close to the structure foundation.

• While providing treatment, examine for other pests living outside to recommend other A-1 services.

 

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6 STEPS OF SERVICE (continued)

 

Continuing to follow the 6 Steps of Service:

• Let the customer know what was found and what was done. If the customer is not available, leave a “Door Hanger” with written notes specifying what was found, what was done, and any recommendations deemed necessary.

• Inform the customer what to expect over the next few days, weeks, months, etc. Set clear expectations for upcoming visits.

• Ask the customer: “Do you have any other Pest Control needs I can take care of today?”

• If the customer does NOT already have a Home Shield service, ask them, “May I tell you about our routine service for continuous pest protection for your family?”

• Ask the customer, “If you feel that I provided you with good service today, I’d like to invite you to give us a positive online review – we’ll make it very easy for you.”

 

 

WARRANTY – 1 Year (renewable annually)

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