Revised 6/12/19

 

All homes occasionally run into problems with household pests. While most are merely a nuisance, some may bite, sting or transmit disease. A few may even cause serious structural damage which can impact the value of the customer’s property. But many homeowners today are growing leery of the harmful effects of household chemicals and are turning to safer, less-toxic solutions.

 

With pest infestations, the initial service is provided to get the pest population under control. Generally, pest control products are effective for up to three months after distribution. After the initial service, the Home Shield Service is a more preventive approach that can maintain the protective barrier against pests previously developed by the initial treatment. Usually at this point, treatments are primarily exterior.

 

We use the latest equipment and methods to eliminate pests from the premises. While we continue to treat targeted pests, we also place a heavier emphasis on monitoring and identifying potential pest problems. Should you discover any beginning activity, you should recommend services necessary to eliminate the problem.

 

 

6 STEPS OF SERVICE

 

Following the 6 Steps of Service:

• Meet the homeowner or tenant and listen to any concerns.

• Inform the customer of your general inspection and treatment plan.

• Let them know what you expect to be treating for and ask if they are currently experiencing any pest issues.

• Explain what they can expect from the treatment.

 

 

SERVICE INSTRUCTIONS

 

Inspection:

• Inspect the entire inside, including basements, looking for harborage areas and insect access points.

• Inspect any areas that could provide conducive conditions to insect activity.

• Inspect all exterior areas of the structure, including crawlspaces, exterior foundations, soffits, etc.

 

Approved Product List:

• Inside treatment: Suspend; Tempo; Temprid; Nygard

• Dusting treatment (for outside webbing): Alpine; Delta Dust

• Outside treatment: Talstar; Termidor; Drione; Alpine

 

Interior Treatment: (if required)

• Start at the main door and move to the right (or left) with B&G. Treat entrance ways and critical points – base boards either side of the doors for 10 feet.

• Kitchen area – treat base boards, pull out bottom of stove, treat behind refrigerator, open cabinets below sink and visually inspect as required.

• Continue in the same direction – do not treat the entire base board but visually inspect.

• Bathrooms – treat all baseboards as discussed above.

• Continue in the same direction until back to main door.

• Basements – treat all baseboards and ceiling joists if exposed. If a finished basement, treat same as the main floor.

• Upstairs – treat all finished upper floors same as the main floor.

• Garages – treat all baseboards as discussed above and treat ceiling as required with hand sprayer and check to see if mice need to be baited.

• Provide inside mice prevention in kitchen sink cabinet or behind appliances, and in garage areas as required, using baited mouse RTU boxes.

• Treat all decks and porches only accessible from the inside.

 

Outside Treatment:

• Web all entry ways and areas close to entrances, as well as all other visible webs on the first level, including windows. Treat webber with dust as listed above.

• Examine and remove all wasp, mud dauber and other pest nests on exterior of structure (where reachable).

• Seal all small entry ways for pests into the structure (up to 4-inch holes).

• Treat with hand or back-pack sprayer all windows and door entrances, and ceiling areas of porches where dust is not applied.

• With back-pack sprayer or truck rig sprayer hose, treat outside of the structure with a band appropriate with label instructions (typically 2 feet up and 4 feet out).

• Be careful not to impact plants and landscaping around the structure with the hose.

• Treat entry ways where plumbing and electrical enter the structure.

 

Other Notes:

• When pulling the hose from the truck, inspect the exterior of the structure as discussed above while moving to the back of the structure, and provide treatment as you work your way back to the front toward the truck.

• The back-pack can be used as an alternate to the truck rig.

• Wear long sleeves and a respirator on windy days.

• While providing treatment, examine for wasps, termites and other pests living outside to recommend other A-1 services.

 

 

6 STEPS OF SERVICE (continued)

 

Continuing to follow the 6 Steps of Service:

• Let the customer know what was found and what was done. If the customer is not available, leave a “Door Hanger” with written notes specifying what was found, what was done, and any recommendations deemed necessary.

• Inform the customer what to expect over the next few days, weeks, months, etc. Set clear expectations for upcoming visits.

• Ask the customer: “Do you have any other Pest Control needs I can take care of today?”

• Ask the customer, “If you feel that I provided you with good service today, I’d like to invite you to give us a positive online review – we’ll make it very easy for you.”

 

 

WARRANTY – 90 Days

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