Revised 6/12/19

 

Household pests live in or occasionally invade households and commercial structures. Common household pests include ants, spiders, silverfish, crickets, roaches, mice, and a wide variety of other insects and pests. While some can damage food, clothing, rugs and furniture, others can carry disease.

 

Pests are not simply a nuisance – they can also affect the health of our customers. This is why pest prevention is critical in protecting homes, businesses, schools and any other place where humans live, work and play.

 

The Initial Pest Treatment is used to create a hygienic and pest free environment, and forms the foundation for follow-on Home Shield Services. During the treatment, the main focus lies on the elimination of existing pest populations. But it also provides a protective barrier against these pests – it helps keep them from coming back since the majority of them come from the outside.

 

Understanding the problem is the first step in finding a healthy solution. Once a pest is identified, you will be better able to determine the factors which limit its reproduction and survival potential. For example, all pests need water, shelter and food to survive. By limiting one or more of these basic necessities you can significantly impact the number of pests present, and can make a more significant impact for the customer.

 

The Initial Pest Treatment starts by doing a complete and thorough walk-through inspection, ensuring that all birds and birdcages are removed, ensuring that any fish tank recirculating pump is turned off and that all fish and reptile tanks are covered. Inside, treat along windowsills, baseboards, doorframes, underneath sinks, in between any appliances, and in other areas dictated below. Outside, treat along the perimeter of the home, and around windows, doors, cracks and crevices. In addition, inspect for, treat and knock down any wasp nests and spider webs.

 

 

6 STEPS OF SERVICE

 

Following the 6 Steps of Service:

• Meet the homeowner or tenant and listen to any concerns.

• Inform the customer of your general inspection and treatment plans.

• Let them know what you expect to be treating for and what the scope of services moving forward will include.

• Explain what they can expect from the treatment.

 

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SERVICE INSTRUCTIONS

 

Inspection:

• Inspect the entire inside, including attics and basements, looking for harborage areas and insect access points.

• Inspect any areas that could provide conducive conditions to insect activity.

• Inspect all exterior areas of the structure, including crawlspaces, exterior foundations, soffits, etc.

• Identify or verify the pest that has the customer concerned to determine the treatment method and the material to be used.

 

Approved Product List:

• Inside treatment (B&G): Demand CS; Temprid; Onslaught; CatchMaster Mouse RTUs

• Baiting treatment: MaxForce Quantum Roach Bait; Advion Roach Bait

• Dusting treatment (for outside webbing): Alpine; Delta Dust

• Outside treatment (truck rig): Talstar P; Tengard

• Granual treatment: Bifen granuals

 

Baiting:

• Provide a baiting treatment inside the cabinetry in the kitchen and bathrooms, around installed dishwashers and in enclosed stove hinges (small bait placements to be positioned in out-of-the-way locations as required).

• Place stand-alone bait stations as required, such as in wet or dusty areas to protect the bait, or in areas hard to reach with the bait tube.

• Apply bait to any accessible wall void.

• Bait voids under sinks and plumbing line penetration points.

 

Inside Treatment:

• Start at the main door and move to the right (or left) with B&G. Treat entrance ways and other critical points – base boards either side of the doors for 10 feet, and cracks & crevices found around windows and door frames (be careful not to spray windows).

• Kitchen area – treat base boards, pull out bottom of stove, treat behind refrigerator, open cabinets below sink and visually inspect and treat as required.

• Continue around in the same direction – do not treat the entire base board but visually inspect.

• Bathrooms – treat all baseboards as discussed above, treat under sinks and inside cabinets as necessary.

• Continue in the same direction until back to main door.

• Basements – treat all baseboards and ceiling joists if exposed. If a finished basement, treat same as the main floor.

• Upstairs – treat all finished upper floors same as the main floor.

• Garages – web all corners and ceiling lines. Treat all baseboards areas as discussed above and treat ceiling as required with hand sprayer.

• Provide inside mice prevention in kitchen sink cabinet or behind appliances, and in garage areas as required, using baited mouse RTU boxes.

• Treat all decks and porches only accessible from the inside.

 

Outside Treatment:

• Web all entry ways and areas close to entrances, as well as all other visible webs on the first level, including windows. Treat webber with dust as listed above.

• Examine and remove all wasp, mud dauber and other pest nests on exterior of structure (where reachable).

• Seal all small entry ways for pests into the structure (up to 4-inch holes).

• Treat with hand or back-pack sprayer all windows and door entrances, and ceiling areas of porches where dust is not applied.

• With back-pack sprayer or truck rig sprayer hose, treat outside of the structure with a band appropriate with label instructions (typically 2 feet up and 4 feet out).

• Be careful not to impact plants and landscaping around the structure with the hose.

• Treat entry ways where plumbing and electrical enter the structure.

 

Other Notes:

• When pulling the hose from the truck, inspect the exterior of the structure as discussed above while moving to the back of the structure, and provide treatment as you work your way back to the front toward the truck.

• The back-pack can be used as an alternate to the truck rig.

• Wear long sleeves and a respirator on windy days.

• While providing treatment, examine for termites and other pests living outside to recommend other A-1 services.

 

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6 STEPS OF SERVICE (continued)

 

Continuing to follow the 6 Steps of Service:

• Let the customer know what was found and what was done. If the customer is not available, leave a “Door Hanger” with written notes specifying what was found, what was done, and any recommendations deemed necessary.

• Inform the customer what to expect over the next few days, weeks, months, etc. Set clear expectations for upcoming visits.

• Ask the customer: “Do you have any other Pest Control needs I can take care of today?”

• If the customer does NOT already have a Home Shield service, ask them, “May I tell you about our routine service for continuous pest protection for your family?”

• Ask the customer, “If you feel that I provided you with good service today, I’d like to invite you to give us a positive online review – we’ll make it very easy for you.”

 

 

WARRANTY – 90 Days (when coupled with the Home Shield Service)

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