Revised 6/12/19

 

Even though we promote the Home Shield Service whenever possible, there are times when a potential customer only feels the need for a one-time treatment is required to solve a perceived problem concerning general household pests. In other cases, many home or business owners feel they can control general household pests through a combination of DIY preventive measures, including proper sanitation and good maintenance practices. But some pest infestations may be extensive, or a particular pest may be more difficult to control, requiring the services of a pest control company.

 

The 1-Time GPCO Service is for those who wish to have pest control done sparingly to bring down the numbers of general household pests. In general, this service is for when there is not a perceived need for a quarterly prevention program. This single service treatment focuses on solving an immediate problem without requiring a long term commitment. It focuses on killing existing populations and discouraging future populations.

 

With this in mind, we offer the 1-Time GPCO Service to customers who have a specific problem but don’t require ongoing maintenance service. We will conduct an initial inspection to assess and treat the problem. We warranty this service for 30 days. If the customer continues to have a problem with the pest that we originally came to service anytime within 30 days of us being there, we will return one time at no additional cost to retreat as required.

 

 

6 STEPS OF SERVICE

 

Following the 6 Steps of Service:

• Meet the homeowner or tenant and listen to any concerns.

• Inform the customer of your general inspection and treatment plans.

• Let them know what you expect to be treating for and what the scope of services moving forward will include.

• Explain what they can expect from the treatment.

 

 

SERVICE INSTRUCTIONS

 

Inspection:

• Inspect the entire inside, including attics and basements, looking for harborage areas and insect access points.

• Inspect any areas that could provide conducive conditions to insect activity.

• Inspect all exterior areas of the structure, including crawlspaces, exterior foundations, soffits, etc.

• Identify or verify the pest that has the customer concerned to determine the treatment method and the material to be used.

 

Approved Product List:

• Inside treatment (B&G): Demand CS; Temprid; Onslaught; CatchMaster 72MB

• Dusting treatment (for outside webbing): Alpine; Delta Dust

• Outside treatment (truck rig): Talstar P; Tengard

• Granual treatment: Bifen granuals

 

Inside Treatment:

• Start at the main door and move to the right (or left) with B&G. Treat entrance ways and other critical points – base boards either side of the doors for 10 feet, and cracks & crevices found around windows and door frames (be careful not to spray windows).

• Kitchen area – treat base boards, pull out bottom of stove, treat behind refrigerator, open cabinets below sink and visually inspect and treat as required.

• Continue around inside of home in the same direction – do not treat the entire base board but visually inspect.

• Bathrooms – treat all baseboards as discussed above, treat under sinks and inside cabinets as necessary.

• Continue in the same direction until back to main door.

• Basements – treat all baseboards and ceiling joists if exposed. If a finished basement, treat same as the main floor.

• Upstairs – treat all finished upper floors same as the main floor.

• Garages – web all corners and ceiling lines. Treat all baseboards areas as discussed above and treat ceiling as required with hand sprayer.

• Inside mice prevention only with glue boards (not baited) in kitchen sink cabinet or behind appliances, and in garage areas as required.

• Treat all decks and porches only accessible from the inside.

 

Outside Treatment:

• Web all entry ways and areas close to entrances, as well as all other visible webs on the first level, including windows. Treat webber with dust as listed above.

• Examine and remove all wasp, mud dauber and other pest nests on exterior of structure (where reachable).

• Seal all small entry ways for pests into the structure (up to 4-inch holes).

• Treat with hand or back-pack sprayer all windows and door entrances, and ceiling areas of porches where dust is not applied.

• With back-pack sprayer or truck rig sprayer hose, treat outside of the structure with a treatment band (typically 2 feet up and 4-6 feet out) following label instructions.

• Be careful not to impact plants and landscaping around the structure with the hose.

• Treat entry ways where plumbing and electrical enter the structure.

 

Other Notes:

• When pulling the hose from the truck, inspect the exterior of the structure as discussed above while moving to the back of the structure, and provide treatment as you work your way back to the front toward the truck.

• The back-pack can be used as an alternate to the truck rig.

• Wear long sleeves and a respirator on windy days.

• While providing treatment, examine for termites and other pests living outside to recommend other A-1 services.

 

 

6 STEPS OF SERVICE (continued)

 

Continuing to follow the 6 Steps of Service:

• Let the customer know what was found and what was done. If the customer is not available, leave a “Door Hanger” with written notes specifying what was found, what was done, and any recommendations deemed necessary.

• Inform the customer what to expect over the next few days, weeks, months, etc. Set clear expectations for upcoming visits.

• Ask the customer: “Do you have any other Pest Control needs I can take care of today?”

• If the customer does NOT already have a Home Shield service, ask them, “May I tell you about our routine service for continuous pest protection for your family?”

• Ask the customer, “If you feel that I provided you with good service today, I’d like to invite you to give us a positive online review – we’ll make it very easy for you.”

 

 

WARRANTY – 30 Days

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If the customer continues to have a problem with the pest that we originally came to service anytime within 30 days of us being there, we will return one (1) time at no additional cost to retreat as required.

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